9.How can I ensure the quality of CNC machined parts?
Quality can be ensured through: a.First Article Inspections (FAI) b.In-process inspections c.Final inspections d.Use of quality control tools like CMM (Coordinate Measuring Machine)
10: Can I order custom sizes or specifications?
A: Yes, we fully support OEM and ODM services. Custom sizes, shapes, materials, finishes, and mounting configurations are all available. Simply provide us with your drawings or specifications, and our engineering team will review and provide a quote within 24-48 hours.
11: What is the minimum order quantity (MOQ)?
A: Standard MOQ varies by product type: For sample orders or trial quantities, please contact us to discuss — we can often accommodate smaller orders at adjusted pricing.
12: What is the lead time for production?
A: Standard production lead time is 15-25 working days after receiving payment and confirming all specifications. For custom orders requiring tooling/mold development, add an additional 7-15 days. Rush orders may be possible — please inquire with your specific requirements.
13: Do you provide samples before placing a bulk order?
A: Yes, we encourage customers to order samples for quality evaluation. Sample fees are charged at a small premium and will be refunded or credited toward your first bulk order. Sample delivery typically takes 5-7 working days via express courier (DHL/FedEx/UPS).
14: What payment terms do you accept?
A: We accept T/T (30% deposit, 70% before shipment), L/C at sight. For established customers, we may offer more flexible payment terms. All transactions are protected under our quality guarantee.
15: Are your products certified?
A: Our electrical components (lamp sockets, magnetic track systems) are CE and RoHS certified. Heat sinks and reflector cups, as mechanical components, comply with RoHS material standards. We can provide certification documents upon request. For specific regional certifications (UL, SAA, etc.), please contact us to discuss.